Most managers tell me that this is a low number, that on some days that is all they do. How much of your time are you spending on it? What is it costing you and your organization? There are many ways to build communication effectiveness. One way is start with some type of assessment. I prefer the DISC Personality Profile for many reasons. It is easy to adminster and easy to understand. It provides a framework for you understanding yourself and others. This can be utilized in team building, managing, empowering, coaching and serving your customers.

The other big area that I find organizations have a challenge with is expectations. We each come to work with a set of expectations. We expect this job to meet our expectations but I never even tell you what they are. What happens over time is the expectations are not met and people become discouraged and bring less and less of themselves to work. Have you noticed this with yourself or with your co-workers? The classic signs are less productivity, a lower level of commitment to the team and more time spent at the water cooler gossiping.

We can only expect our customer service to be as strong as our weakest link. In other words, if you treat your employees with less than dignity and respect that will have a direct impact on how they treat your customers.

Going the Extra Mile-Customer Service that Makes a Difference (pdf)

The Going the Extra Mile - Customer Service that Makes a Difference Program builds key skills necessary to become a dynamic positive and successful customer service professional. You will gain insight on your customer's behavior, learn how to meet customer expectations and increase your bottom-line. Customer service is the foundation of your organization's success, profits and the key to becoming number one.

Building Perfect Relationships (pdf)

This process provides insight to fine tune your ability to identify and attract your perfect client, employee or job. The days of running up the beach for clients is a plan of the past. New marketing efforts now focus on becoming a magnet for your perfect client to find you. We provide you with an easy four step process for building perfect partnerships in all areas of your life.

Making Powerful Requests (pdf)

The Making Powerful Request process is for anyone who is committed to improving their ability to make powerful requests across all domains of life. You will improve your effectiveness in taking action, coordinating teamwork, clarifying goals and creating a better understanding of your expectations. The results are increased productivity for yourself and those around you. Together we will identify your challenge areas in a way that will leave you and your team more adapt to create new outcomes.

Relationship Selling Strategy

The Relationship Selling Strategies Program develops flexible salespeople who can successfully adapt to any selling situation. Participants will first identify their own selling style and then learn how to recognize, adapt, and sell to the different buying styles. This event is fun, improves attitudes, self-confidence, motivation, sales effectiveness and your bottom-line. This program is customized for your event from 4 to 16 hours in length.

Communication Coaching

The Communication Coaching process is for anyone who is committed to improving their communication across all domains in life. You will improve your communication effectiveness resulting in increased productivity for yourself and for those around you. Together we will identify your challenge areas in a way that will leave you and your team empowered to create a new outcomes. Each coaching session is private and is customized to meet your individual needs.